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Technical Support & FAQ

Dedicated to providing professional touch solutions and instant troubleshooting for your projects.

Why does the touch input behave erratically or stop working when there is water or heavy moisture on the screen?

Water is a conductive liquid. When water droplets, moisture condensation, or fluid spills sit on a capacitive screen, they introduce a distinct capacitive load. The controller cannot always differentiate between water and a finger, leading to touch drifting or multi-touch dropouts.

  • Solution: Simply wipe the screen dry to restore normal operation. For outdoor or washroom environments requiring water-resistance, a specialized touch IC (e.g., ILITEK, EETI) paired with water-rejection firmware tuning must be deployed to filter out water-induced capacitance signals.