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Technical Support & FAQ

Dedicated to providing professional touch solutions and instant troubleshooting for your projects.

Why does the touch cursor jitter or drift when the capacitive screen is connected to legacy industrial equipment?

Capacitive screens are highly susceptible to Electromagnetic Interference (EMI) and high-frequency noise. If the equipment lacks proper grounding, uses a low-quality switching power supply, or operates near heavy machinery (like variable frequency drives or motors), noise will leak into the touch IC via the USB/COM ground line, distorting the signal.

Solution:

  1. Ensure the entire display chassis and motherboard are properly and securely grounded (GND).

  2. Snap a ferrite core (anti-interference magnetic ring) onto the USB data cable.

  3. Upgrade to a high-quality, filtered, industrial-grade power supply (an isolated DC-DC power module is highly recommended).