Technical Support & FAQ
Dedicated to providing professional touch solutions and instant troubleshooting for your projects.

Our IR touch frames comply with standard USB HID protocols and offer extensive cross-platform compatibility. The support details for mainstream operating systems are as follows:
Windows (7 / 8 / 10 / 11): Fully plug-and-play with native support for up to 40-point multi-touch and fluid gesture controls.
Linux (e.g., Ubuntu): Plug-and-play on standard desktop distributions, fully supporting native multi-touch functionality. (Note: Customized or lightweight embedded Linux systems may require driver porting due to missing kernel components).
Android: Out-of-the-box support for standard native Android systems.
Important Compatibility Note: Some customized Android boxes, smart TVs, or industrial boards running tailored/stripped-down Android kernels may have had their touch configuration files (e.g., .idc files) or USB touch drivers completely removed by the hardware vendor. In such cases, the frame may only support single-touch or be entirely unrecognized.
macOS / iOS: Recognized instantly as a standard input device. However, due to Apple's ecosystem restrictions on third-party peripherals, it only operates in single-touch mouse emulation mode (standard cursor navigation), and native multi-touch gestures are not supported.