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Technical Support & FAQ

Dedicated to providing professional touch solutions and instant troubleshooting for your projects.

The mouse cursor is jumping around on its own even when no one is touching the screen (“ghost touches”). How do I fix this?

About 90% of the time, this is caused by a dirty IR filter strip. Check the inner edges/bezel of the touch frame for smudges, grease, liquid residue, or large dust particles. When dirt blocks the IR beams constantly, the system misinterprets it as a continuous touch input.