Skip to content
006

 

Technical Support & FAQ

Dedicated to providing professional touch solutions and instant troubleshooting for your projects.

How should the inner grooved bezel of the whiteboard be cleaned? Can I use regular chalk on it?

  • Do NOT use standard chalk: The dust generated by traditional chalk will quickly accumulate inside the inner grooved bezels (over the IR filter strips), completely blocking the optical signals and causing total touch failure. Always use dedicated water-based whiteboard markers or passive styluses.

  • Bezel Cleaning Method: Periodically run a dry, flat microfiber cloth along the inner channels of the frame to clear away accumulated dust, marker residue, or fibers. Never spray water or liquid cleaners directly into the recessed grooves, as fluid ingress can damage the internal optoelectronic components.